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- faq -

The Hidden Socks Club shipping fee? We offer free standard shipping within Australia and New Zealand when you spend $20 or more. For orders under $20, we offer a flat rate shipping of just $2.10.

If you would like to ship your orders outside of Australia/New Zealand, we offer a flat rate shipping fee of just $15. *Shipping fee exemption does not apply to any ongoing promotions on the webstore unless stated otherwise.
What are the size of your socks? Our socks are designed to gently hold its shape and stretch to fit most feet sizes. We currently sell 2 different style of socks.
Ankle Socks (260-310mm) - This length extends slightly above the ankle and is perfect for casual/athletic wear.
Crew Socks (320-360mm) - This style fits snugly around the mid-calf and is great for keeping your legs extra warm.
Are our socks for men or women? Most of our socks are designed to suit either gender!
How long will it take for my order to arrive? We offer standard delivery services for Australian and International destinations. You will receive an email notifying you of dispatch.

Australia: 3 - 5 business days. New Zealand: 3 - 5 business days. Delivery to destinations outside of Australia/New Zealand can take between 10 - 15 business days, depending upon your location and country. All delivery times are subject to your item/s clearing customs. The Hidden Socks Club partners with Australia Post for all of our deliveries.
Can I return or exchange socks that I have ordered? We want you to love our products and enjoy your shopping experience with us. If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange them for another pair as long as they are unused, with labels intact. Items must be returned within 15 days of purchase. Please read here on how to return and exchange them.
Are all socks on the website in stock? All our socks' stock availability are reflected on the website. Should a pair be out of stock, it will be stated on the product's page.
How do I pay for your socks? Prices on The Hidden Socks Club website are displayed in Australian dollars (AUD). There are several payment methods available on our website. We accept Visa, MasterCard, PayPal and Direct Bank Deposit.
What is the quality of your socks? We pride ourselves in ensuring that your socks are of the highest quality possible. However, it is natural for socks to stretch out over time, which is why we encourage our patrons to take care when washing them.
What happens if I have received damaged or wrongly packaged socks? Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to correct our mistake. You will be provided with new socks or a refund, depending on your wish.

If our answers do not answer a question you have, we would like to get in touch with you! Send us an email at support@hiddensocksclub.com.au